Industries
Hotels & resorts.
Connect every guest touchpoint — booking, room service, requests and reception — to the right department, live.
What Vistelo replaces.
Disconnected guest touchpoints
Booking, information and requests scattered across different tools instead of one guest portal.
Fragmented information
Guests calling reception for things a live portal could answer instantly.
Reception overload
Every request routed through the front desk instead of the right department directly.
Weak operational visibility
No live view of what guests are asking for, or how long it is taking to answer.
What guests can do.
- Book a room or check hotel information from one portal
- Request room service, housekeeping or amenities in one tap
- Reach reception or the right department without a phone call
- Browse resort facilities, spa and events where included
What staff and management see.
- Requests routed to housekeeping, maintenance or concierge directly
- Reception freed from being the single point of contact
- A live view of open requests, wait times and escalations
- Operational analytics across every department
A stay, start to finish.
- 01A guest taps the room card and sees booking, information and requests.
- 02They ask for room service or housekeeping directly from their phone.
- 03It routes to the right department, not through reception.
- 04Status updates until it is done — no follow-up call needed.
Benvenuto, Concierge, Grand Tour.
Room count changes the price, never the package. Choose by what the hotel needs to do.
- Vistelo Benvenuto€29 + €0.80// room
- Vistelo Concierge€39 + €1.60// room
- Vistelo Grand Tour€49 + €2.40// room
What fits, and what does not.
Room count changes the price, never the package. Booking and information alone stay on Benvenuto; department routing and service requests need Concierge; resort facilities, spa and configurable requests need Grand Tour. An integrated hotel spa is always included in Grand Tour — never a second subscription.
A real Vistelo guest portal.
The same portal a guest opens today — for restaurants, hotels and wellness venues alike.
Questions hotels ask.
Does adding rooms change our package?
No — room count only changes the price. The package is set by what the hotel needs to do.
Do we need Essenza or Rituale for our own spa?
Not if it is your hotel's own integrated spa — that is included entirely inside Grand Tour. Essenza and Rituale are for a separate, standalone wellness business.
Can guests reach us without calling reception?
Yes. Requests route straight to the right department, live, with reception freed for what still needs a human.
Configure your hotel.
See a server-calculated estimate for your room count and package — no contact details required.